Refund policy

Return and Refund Policy

Last updated: May 1, 2026

Dakota Tin by Rusher Products, LLC offers a 30-day return policy on all eligible products from the original purchase date. We back our products with a 100% satisfaction guarantee — if something isn't right, contact us and we'll work to make it right.

Return Window and Conditions

  • Returns must be initiated within 30 days of the original purchase date
  • All returns must include original proof of purchase
  • Product must be returned in the same condition it was received — unused and uninstalled
  • All returned items are subject to a 15% restocking fee
  • Customer is responsible for return shipping. Returns must be sent prepaid and insured
  • Returns sent COD or without a Return Authorization (RA) number will not be accepted

How to Start a Return

No merchandise should be shipped back to us without an RA number. To request one, contact us:

Phone: 605-484-0875
Email: Info@DakotaTin.com

Once you have an RA number, ship the return to:
Rusher Products, LLC
110 Capital St
Yankton, SD 57078

On inspection, if the merchandise is in good and unused condition, we'll issue a credit or refund minus the 15% restocking fee. Original shipping charges are not refunded.

Non-Returnable Items

The following items are sold as-is and are not eligible for return, exchange, or refund:

  • Samples — non-refundable and non-returnable
  • Custom cut orders — cut to your specifications and cannot be restocked
  • Seconds, Scratch & Dent, and Garage Sale items — all sales final, no RA numbers issued

Refused Deliveries

Orders refused at delivery are subject to a 15% restocking fee plus all freight charges in both directions, paid by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us immediately. Document everything with photos before discarding any packaging — the packaging itself is often needed to support a claim.

Freight Damage Claims

Freight shipments (large panels, custom orders, oversized items) require a few specific steps if anything arrives damaged:

  1. Note the damage on the delivery receipt or bill of lading before signing. If you sign clean and damage is found later, the claim becomes much harder to win.
  2. Take photos of all damage — packaging and product
  3. Contact Dakota Tin within 3 days of delivery at 605-484-0875
  4. Do not discard damaged packaging — it may be required for the carrier claim

We'll work directly with the carrier to resolve the claim and get you sorted.

Natural Variation and Aging Are Not Defects

Our products are real metal, and natural variation, aging, and weathering are expected — they're part of the product, not defects.

  • Reclaimed Dakota Tin Collection: Each piece is unique. Rust lines, nail holes, original manufacturer marks, and color variation are characteristic of reclaimed barn tin and are exactly why customers choose this product.
  • Rusted finish: The rust finish can rub off — sealing with a clear coat is recommended. Unsealed rub-off is not a defect.
  • Antique Galvanized: May develop white rust over time with moisture exposure. This is a known characteristic of the bonderized finish, not a defect.
  • Galvalume: No rusting under normal conditions.
  • Corten A606 Weathering Steel: Ships before its patina has fully developed. Weathering after installation is by design — A606 forms a self-protecting patina naturally over time. The unweathered appearance on arrival is expected.

Warranty

We stand behind every product with a 100% satisfaction guarantee. Refunds apply during the 30-day return window. Freight charges are not reimbursed.

Questions

Email: Info@DakotaTin.com
Phone: 605-484-0875
Address: Rusher Products, LLC, 110 Capital St, Yankton, SD 57078