Shipping policy
Shipping Policy
Last updated: 2026-09-25
This Shipping Policy describes how Dakota Tin ships orders placed through dakotatin.com. Dakota Tin-fulfilled orders ship from Yankton, SD. Pallet Board Co. products are supplied and fulfilled by that partner; see the partner product listing for its delivery terms.
Order Processing Time
Orders are processed Monday through Friday, excluding holidays.
- In-stock orders: 2-3 business days to leave our facility
- Custom cut orders: 5-10 business days, depending on size and finish
If we're running a high volume or there's an unusual delay, we'll reach out by email.
Shipping Method and Transit Time
Standard ground shipping is via UPS Ground. After your order leaves our facility, typical delivery is 2-5 business days, depending on your destination.
Delivery times are estimates, not guarantees. Carrier delays from severe weather or other circumstances outside our control are possible.
Free Shipping
Free ground shipping on qualifying orders of $75 or more within the continental US.
Excluded from free shipping (these items always carry a shipping charge):
- Custom cut orders / custom panels
- Large panels (26"x72")
- 92" trim pieces - J-Track, Z-Trim, L-Trim (long-box freight cost)
- Scratch & Dent / Garage Sale items
Volume Discounts
- 10% off orders over $100
- 15% off orders over $300
Applied automatically at checkout.
Shipping Rates
| Order | Rate |
|---|---|
| Continental US, qualifying orders under $75 | $12.50 flat ground |
| Continental US, qualifying orders $75 or more | Free ground |
| 92" trim (J-Track, L-Trim, Z-Trim) | $35 flat (oversized box) |
| Custom panels and large panels | Shipping quoted per order; parcel or freight depends on package fit |
Freight and Custom Orders
Custom-panel shipping is quoted per order after package fit is checked. Shorter panels can ship UPS when the packaged order fits; longer or larger orders use truck freight. Applicable pallet and freight charges are calculated per order.
Request a freight quote at dakotatin.com/pages/quote or call us directly at 605-484-0875.
International Orders
We don't ship internationally direct, but we work regularly with customers outside the US who use a US-based freight forwarder. The customer arranges the forwarder; we ship to the forwarder's US address; the forwarder handles international transport from there.
To set this up, contact us directly:
Phone: 605-484-0875
Email: Info@DakotaTin.com
Order Tracking
Once your order ships, you'll receive a shipment confirmation email with tracking information. Tracking can take up to 24 hours to start updating in the carrier's system.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.
Lost, Stolen, or Damaged Packages
Dakota Tin is not responsible for packages lost or stolen after they've been marked delivered by the carrier.
If your order arrives damaged or doesn't show up, contact us within 7 days of expected delivery so we can help with a carrier claim. Include your order number and photos of any damage.
For freight shipments specifically, see our Return and Refund Policy for the freight damage claim process - note damage on the delivery receipt before signing and contact us within 3 days of delivery.
Policy Updates
Dakota Tin reserves the right to update this Shipping Policy at any time. Changes take effect when posted to the website.
Questions
Email: Info@DakotaTin.com
Phone: 605-484-0875